Tourism is the most developed and fastest growing economic activity in Croatia. In the last twenty years, Croatian tourist traffic has doubled, while we can read more and more about Croatian natural resources and favorable climate in foreign newspapers and portals in which Croatia is positioned as a top summer destination. In favor of that are good air, land and sea traffic connections, just like an increasing number of accommodation capacities. Speaking of accommodation capacities, it's noticable that there are more and more of leading hotel chains opening their hotels in Croatia, with Hilton being one of those hotel chains. On Croatian territory Hilton has over 5 hotels in their portfolio. In order to keep the services and company business on a high level, it is necessary to have professional, motivated and desirable employees and for that reason Hilton, which has over 360.000 employees on a global level, is continually investing great effort in their employees' education and personal development. In this thesis all key elements are visible, from the moment when the need for workers arises to their business introduction. Successful business of every company depends primarily on leadership quality and utilization of their inner potential which are reflected in satisfied and successful employees. The purpose of this thesis is, on the example of renowned DoubleTree by Hilton hotel Zagreb, to present the importance of managing human resources with emphasis on the process of introducing and guiding new employee at the Front Office department.